Line Membership Requirements

1. An applicant must be properly licensed to conduct business within their State.

2. Current circuit members will be notified of the new applicant requesting membership. A message will be sent over the line requesting the following information. A history of any of the items listed below may result in rejection of the application. Bad Checks ,Bad Credit  Any Outstanding Debt  Pending Legal Actions or Lawsuits against the Business or Individual

3. New applicants must complete a contract.

4. New applicants must submit their Federal Tax ID number and a copy of their State Resale Permit (where applicable).

5. New applicants must have been in business at least 6 months prior to applying for membership.

6. Hotlines, Inc. makes the final decision for approval or disapproval on all new membership applications. This decision is based upon but not limited to the new applicants credit worthiness and business reputation.

7. Hotlines, Inc. reserves the right to put special restrictions, as deemed necessary, to any new applicant or existing line member for the protection and well being of all of the members.

Change of Ownership

1. In the event that a current Members business is sold or changes hands, the new owner is responsible for contacting Hotlines, Inc. to complete a new credit application.

2. The new owner must meet the "Line Membership Requirements" to be eligible to continue membership on the Hotlines Network.

3. Hotlines, Inc. reserves the right to require that any outstanding invoices are paid in full by the previous owner before the new owner may be allowed on the line.

Members

These rules and regulations apply to all members of the Hotlines Network.  These rules have been established for the benefit of the membership.  Hotlines, Inc. retains the right to enforce or change these guidelines as they see fit.  This includes, but are not limited to, removal of any offending member from the circuit.  An officer of Hotlines, Inc. will handle all disputes for the Hotlines Network, and his decision will be final.  Failure to comply with any of the rules and regulations of the Hotlines Network will constitute grounds for suspension or dismissal from the circuit.  Members are responsible for all purchases made over Hotlines by any of their employees.

Courtesy

All members of the Hotlines Network will be courteous to one another at all times.  No profanity or racial slurs will be tolerated on the network at any time.

Price Quoting

All prices and guarantees must be quoted in writing over the Hotlines Network.  Anything quoted over the phone, is not valid towards disputes.  Laid prices quoted do not include Lift Gate or Inside Delivery.  If those are needed it must be requested in writing over Hotlines.

Required Information

All members sending a parts request over the network should include the following information on the request:

Part
   Interchange Number (If applicable)
   Year of Vehicle
   Model of Vehicle
   Description (Any other applicable information)

Please do not excessively re-send the same message, as it wastes time and circuit resources.

Confirming the Sale

Every sale completed on the Hotlines Network should be confirmed between the Buyer and Seller.  Both parties should make sure that the following information is included on the confirmation.

1.  Exact Description of Merchandise (i.e.: Part, Year, Model, VIN #, Condition, etc.)

2. Terms of Sale (Example: Open Account, COD, Net 30, etc.)

3. Agreed Upon Price (State actual price and shipping charges, or state if shipping included)

4. Method of Shipment

5. Date of Shipment

6. Warranty

7. Delivery Date

8. Additional Charges (if Applicable)

KEEP A COPY OF THIS SALE CONFIRMATION FOR YOUR RECORDS

Buyers Responsibilities

It is the Buyers responsibility to supply the Seller with the complete and accurate description necessary to send the requested part. All orders must be confirmed in writing through the Hotlines Network.

COD shipments must be pre-approved in writing by the Seller prior to shipment.

The Buyer is responsible for getting all of the warranty information in writing when ordering the merchandise.

The Buyer must notify the Seller and reach an agreement prior to returning any part. The agreed upon merchandise must be returned immediately. If an agreement can not be reached between the Buyer and the Seller, notify an Officer of Hotlines, Inc. and/or the Circuit Administrator to help determine if the merchandise was misrepresented or ordered incorrectly.

In the event that the Buyer orders incorrect merchandise or loses the Sale, the Buyer is responsible for contacting the Seller immediately. The Seller can decide, at their discretion, to approve or deny the return of the merchandise. If the Seller approves the returned merchandise, the Buyer is responsible for any costs incurred to ship the merchandise back to the Seller, and any other reasonable fees from the Seller.

The Buyer is responsible for inspecting all merchandise upon arrival. Any damage to the merchandise must be noted on the Bill of Lading, and the Seller should be contacted immediately. The Buyer should make every reasonable effort to file a claim on the damaged merchandise to recoup the loss for the Seller. If a visual inspection indicates that the damage to the merchandise existed prior to shipment, or that the merchandise was improperly packaged for shipment, or any damage exists that is unable to be verified with a visual inspection, the Buyer's responsibility shall be null and void. Hotlines, Inc. is here to help, however there is no way for us to determine if the merchandise was damaged during shipment, had pre-existing damage or was packaged incorrectly. Therefore, it is between the Buyer and the Seller to work it out.

Sellers Responsibilities

It is the Sellers responsibility to supply the Buyer with the complete and accurate description of the part(s). 

The Seller must also properly package the part(s) to avoid damage during shipping. 

All confirmed orders must be shipped within 24 hours, unless other arrangements have been made with the Buyer.

COD shipments must be pre-approved in writing prior to shipment.

The Seller is responsible for honoring all warranties on the merchandise.

The Seller is responsible for marking all merchandise so that it can be identified as being the Sellers.

The Seller shall be responsible for any issues arising from misrepresented merchandise.  Misrepresentation of merchandise WILL NOT be tolerated.  All merchandise sold must be complete with the attached accessories (industry standard) unless otherwise stated.

Third Party Shipments

Any merchandise that is shipped to someone other than the Buyer will be considered a Third Party Shipment.  This type of transaction shall be deemed a Retail Sale by the Hotlines Network.  A Retail Sale is NOT eligible for protection under the guidelines and policies of the Hotlines Network.  Third Party customers have no knowledge of and are not obligated by any of the Network rules or regulations.  Any Seller performing a Third Party Shipment will do so at their own risk.  However, an Officer of Hotlines, Inc. and/or the Circuit Administrator, at their discretion, may choose to arbitrate a dispute that arises in this situation

Disputes

Upon receiving damaged or disputed merchandise, the Buyer is responsible for contacting the Seller within 24 hours. 

Incorrect or Bad parts are the responsibility of the seller to arrange shipment  back.

If an agreement can not be reached between the Buyer and Seller, either party may request arbitration by an Officer of Hotlines, Inc. and/or the Circuit Administrator. Hotlines, Inc. will attempt to do everything possible to settle the dispute to the satisfaction of all parties, but at times the resolution may displease one or both parties. Once arbitration has been requested, all decisions made by the Officer of Hotlines, Inc. and/or the Circuit Administrator are final and non-negotiable. 

The following hints can be helpful in settling disputes:

1. Attempt to find a resolution to the dispute prior to seeking arbitration.  Resolving the issue between each other can help with future business transactions.

2. All correspondences should be in writing over the Hotlines Network.

3. In the event that the dispute is sent to arbitration, you will need to save all prior messages concerning this transaction to the Save Folder.

4. If possible, take pictures of the defective/damaged merchandise.

5. Hotlines, Inc. and/or the Circuit Administrator can only make judgments based upon the information presented to them during arbitration. Good documentation can make the difference in a favorable settlement for you.  Note:  in some cases, such as dispute of ownership of returned merchandise, Hotlines, Inc may opt out of dispute resolution.

Roll Call Procedures & Rules

Roll Call is a term describing the Hotlines Network means of collecting outstanding debts for one member of the Network to another.  Anytime an outstanding debt qualifies, under the terms listed below, the debt may be turned over to Roll Call.  Once the debt has been turned into Roll Call, the debt must be paid (sent) within seven (7) days.  We will then allow (7) days for check to be received.  If the debt is not paid, the member owing the debt may be suspended or removed from the Hotlines Network until the debt is paid in full.

The following items are considered to be the procedures, rules, and time frames for Roll Call.  All items are subject to the discretion of an Officer of Hotlines, Inc. or the Circuit Administrator.  Abuse of the Roll Call will not be tolerated.

The Roll Call procedures and rules apply to all Members on the Network.  Roll Call was designed for your protection and that of all its Members.  Violation of these rules will result in immediate suspension from the circuit.  The Circuit Administrator and Hotlines, Inc. reserve the right to overrule, interpret or change any of the procedures and rules for the betterment of the Network.

Reporting Members Responsibilities

1. Roll Call must be submitted between the 21st and 25th of every month.  If the 21st is a weekend or Holiday, then the Roll Call will start the following business day.  Note:  THIS IS THE ONLY TIME ROLLCALL WILL BE ACCEPTED.

2. Invoice must be 45 days or older (at the time Rollcall starts), and must not be over 120 days (6 months) from the date of sale.

3. The reporting member must have attempted to resolve the outstanding issue by sending a private message to the disputed member.

If the above criteria have been met, the Reporting Member should use the Roll Call feature as soon as possible.  This is for the protection of other line members as well as your own.

Once the issue has been resolved, it is the Reporting Members responsibility to notify the Circuit Administrator and Hotlines, Inc. of the final resolution.  Once final resolution has been reached, and agreed upon by all parties, this issue will be deemed closed.

Disputed Members Responsibilities

1. Once reported on Roll Call, resolution must be made promptly.

2. Notify Hotlines, Inc. that resolution has been agreed upon, payment issued, or a time frame for the resolution was agreed upon with the Reporting Member.

3. If a time frame has been agreed upon, resolution MUST BE FINAL before the time limit is over.

4. If resolution has not been met or agreed upon by the next Roll Call, the Disputed Member will be suspended from the circuit until resolution has been met.

Standard Core Guidelines

Engine Core Requirements

Components:
   -Must include crankshaft, head(s), camshaft(s), rods, and pistons.
   -Deductions may apply for missing valve covers, front covers, and oil pans.

Condition:
   -All cores must be in rebuildable condition and able to rotate 360 degrees.

Transmission Core Requirements

Components:
   -Must include torque converter and all solenoids.
   -Deductions may apply for missing oil pans, torque converters, and tail housings.

Condition:
   -All cores must be in rebuildable condition and able to spin freely.